FAQ

It’s absolutely normal that newly trained Lash Lift artists and artists who are converting from old school aggressive Lash Lift brands to gentle brands need some practice to get their lifts to look fabulous. Aggressive and gentle lotions work very differently so my first recommendation is to thoroughly read the step by step guide on how to use our lotions.

My second recommendation is to do lifts for the first three models complimentary before charging customers, so there is no stress if the outcome is not what you expected. Take pictures of all the following stages of the treatment so that you can analyze and troubleshoot later, if necessary:

1. Before the treatment
2. Treatment stage when lashes have been brushed up on the silicone and separated
3. Treatment stage when you have applied perming lotion
4. End result

Make sure to write down the size of the silicone you used and the processing times for curling & fixing lotions. If you need help from my team, these are the things we will ask you to assist you in the best way:

• The most common reason why lifting fails to take is incorrect timing for curling lotion.
  The more aggressive the lotions are, the more precise timings must be. With the most aggressive lotions, even 1 minute shorter processing may result in the lift not taking, and 1 minute too long can over process lashes. Gentle lotions are more forgiving and allow lash artists to test different timings without the fear of overprocessing. If you do a Lift with our products and realize that you would have liked a stronger curl, then add extra 2 minutes to curling lotion processing.
• Curling fails to take if you use too much glue in combination with too little time to process lotions. A thicker glue layer means that it takes lotions more time to penetrate it. This applies more to gentle brands as aggressive products can go through pretty much anything without problems. If you notice that your glue layer is thick with Ruthie Belle lotions, add 2 minutes to the exposure times.

• The positioning of the curling and fixing lotions on lashes plays a vital role in the outcome. Most aggressive lotions need to be applied only as a thin layer on the base of lashes to prevent excessive damage and to give a strong curl. Gentle lotions should be applied from the silicone’s very edge and applied to at least the middle of the lashes. The higher up you go with the lotions, the stronger the curl that they create. Remember – with our lotions you can go all the way up to the tips of the lashes without burning them off!
• The lotions layers are too thin. This is another thing that’s very different between aggressive and gentle lotions – aggressive lotions need the tiniest bit to do their job because of their very strong formulation. Gentle lotions need to have a layer that’s so thick that the lashes underneath cannot be seen.
• The silicone shield should be placed as near the lash line as possible to achieve proper curling. When the shield is in place, check that no skin is visible between the edge of the eyelid and the lashes. If you see any skin, remove the shield and position it again.
• If the lashes are combed too loosely onto the silicone shield, the curling effect will be significantly weaker than it should be so comb the lashes firmly against the silicone shield but ensure that the customer feels no discomfort.
  NB! Don’t comb the lashes so vigorously that it turns the waterline out.
• Hormones may affect the ‘behavior’ of lashes to a surprising degree. If the customer is pregnant, has given birth recently, breastfeeds, or uses some specific medications, the possibility that Lash Lift may not take as well as it should or drops down within few days should be taken into account. For this reason, we always recommend having pregnant/breastfeeding customers sign a waiver before the treatment so that they are aware of that risk.
• Curling fails to take if the products have expired or have been stored incorrectly. E.g., the curling lotion is extremely sensitive to oxygen, so the air in the packaging deteriorates its effect, which leads to curling failure. Another example – when the glue is kept in direct sunlight, it becomes thick very quickly, which makes it difficult to adhere lashes to the shield easily.
• The outcome of the lifting is also affected by the size of the silicone shield. Depending on the customer’s lash length, eye shape, eyelid shape, and the desired outcome, you may use silicone shields in different sizes to create a beautiful curl. A large shield allows achieving a softer and more natural curl while a smaller shield produces a more dramatic curl.